Business Operations & Growth Manager (Home Services), Singapore

About Us
We are a growing family-run home services company dedicated to providing reliable, high-quality household cleaning services. As we expand, we are looking for
motivated and capable professionals
who want to help transform a traditional industry into a modern, customer-focused service business. Our Mission
We believe essential service workers deserve professionalism, respect, and career growth. Our goal is to
raise the standards of the home cleaning industry
by building a company known for reliability, quality, and strong team culture. Role Overview
We are seeking a
dynamic Business Operations & Growth Manager
to help grow our business and elevate service standards. This role combines
sales leadership, operations management, and business development . You will lead a team of cleaners, build relationships with customers, drive revenue growth, and work closely with the business owners on
business planning and operational improvements . This role is ideal for someone who enjoys
building teams, improving processes, and growing a service business . Key Responsibilities
Sales & Business Growth Develop and execute strategies to grow the customer base Respond to customer enquiries and convert leads into service bookings Build strong relationships with residential customers Identify opportunities to expand services and improve customer experience
2. Team Leadership & Operations Lead, motivate, and supervise a team of cleaning staff Plan schedules and allocate jobs efficiently Maintain high standards of service quality and professionalism Provide training and coaching to team members
3. Operational Improvement Identify ways to improve productivity, service quality, and efficiency Implement new processes and tools to modernize operations Contribute ideas for improving the brand and reputation of the company
4. Business Planning Work closely with the business owners on growth strategies Analyse operational and sales performance Support initiatives that strengthen the company's long-term development Requirements
At least
5 years of working experience
in operations, sales, hospitality, retail, or service industries Strong leadership and people management skills Excellent communication and customer service skills Self-motivated, proactive, and results-oriented Ability to work in a fast-paced, hands-on environment Interest in helping transform and professionalize traditional service industry Preferred Qualifications
Experience managing frontline service teams Experience in operations improvement or business development Experience in home services, hospitality, or service operations What We Offer
Opportunity to
grow with an expanding family business Meaningful role shaping the future of the company Leadership and operational experience A supportive, entrepreneurial working environment Competitive salary and performance incentives Salary Range
Monthly Base Salary: SGD 3,800 - SGD 4,500 Performance Incentives One month fixed bonus Variable bonus
pegged to team performance and business growth Why Join Us
This role offers the opportunity to
help build and grow a modern home services company . You will work directly with the founders to drive sales, improve operations, and build a professional service team. It is ideal for someone who wants
hands-on experience running and scaling a service business , while playing a meaningful role in
changing perceptions of the cleaning industry .