Engagement Manager (Japanese Speaking) - APAC, Singapore

Job Description The Engagement Manager is responsible for managing the full customer lifecycle in the APAC region, with a focus on supporting Japanese-speaking customers. This role oversees pre-sales, delivery, and service management across the Telco product suite and ensures high-quality customer engagement and satisfaction. You will act as a key liaison between customers and internal teams, ensuring accurate translation of business and technical requirements, driving service improvements, and contributing to regional strategy. Key Responsibilities Lead and manage the
end-to-end customer lifecycle
for APAC customers, with emphasis on Japan-based engagements. Drive pre-sales, delivery, and service management activities across the Connect product suite. Facilitate communication between customers and internal teams (Sales, Engineering, Product, Operations) by gathering and translating technical and operational requirements. Provide structured feedback to regional leadership on customer needs and recommend investments to support future growth in Japan. Manage structural and technical issues related to customer products and drive resilience improvements. Own customer satisfaction (CSAT) metrics, including measurement, analysis, and improvement planning. Build and maintain long-term, trusted relationships with customers and internal stakeholders. Travel within Asia for short customer engagements when required. Skills &Competencies Strong technical knowledge in
mobile data technologies
such as IPX, LTE, SMS, and signalling. Excellent communication and negotiation skills. Ability to work effectively in a
multicultural environment . Strong presentation skills and stakeholder management capabilities. Customer-focused, results-oriented, and able to perform under pressure. Business-level proficiency in Japanese and English , required to communicate with Japanese-speaking customers and stakeholders as part of the role's responsibilities.