Executive, Contact Center Sales (Motor Insurance), Singapore

Job Description: Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers To deliver the required sales targets and KPIs consistently Perform sales calls and attend to customers' requests in line with policies and procedures Using simple, clear and concise languages to communicate effectively with customers Actively listen and probe appropriate questions to accurately recommend products and solutions based on customer's needs and requirements Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to increase our Contact Centre Outbound sales conversion, reducing leads wastage Effectively handle complaints at the first point of contact, aiming to resolve situations to customers' satisfaction Being customer centric - Gather customers' feedback, ideas and suggestions to bring the team/organisation be closer to our customers Actively participate in process improvement sessions, providing constructive feedback and suggestions Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems Work towards the team's objectives and demonstrate commitment to achieve business targets and personal goals. Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients Perform other duties as assigned by immediate supervisor Requirements: Candidates with motor insurance experience are preferred Well spoken Possess BCP, PGI certifications is a plus Kindly apply online or send your application to mailto:(HIDDEN TEXT) EA: 15C7572 ID: R23115267