Customer Service & Sales Officer (Ski & Snowboard), Singapore

Job Summary We are seeking a passionate and energetic Customer Service & Sales Officer to join our team in promoting ski and snowboard programs, including indoor simulator training, courses, private coaching, and travel packages. Candidates with a background or strong interest in sports, fitness, or skiing (snowboarding or alpine skiing) are highly preferred. Training will be provided for suitable candidates. Job Responsibilities 1. Customer Engagement & Sales Attend to customer enquiries via phone, email, and in person, providing accurate information on ski and snowboard products, tour packages, and training programs. Recommend suitable ski courses, simulator sessions, and travel packages based on customer needs and skill levels. Handle customer bookings and provide proactive follow-up before and after sales to ensure customer satisfaction and conversion. 2. Operational Support Assist in logistical arrangements for ski courses, training sessions, and programme execution. Support preparation of training equipment and related materials for indoor and outdoor sessions. Coordinate with internal teams to ensure smooth delivery of programs and customer experiences. 3. Service Excellence Provide prompt assistance in handling customer enquiries, feedback, or service-related issues in accordance with company policies. Maintain a professional image and deliver high-quality service when interacting with customers, partners, and stakeholders. 4. Compliance& Reporting Ensure compliance with company policies, procedures, and statutory requirements. Maintain accurate records of customer interactions, bookings, and follow-ups in the company system.
Job Requirements Strong interest in sports, outdoor activities, or ski and snowboard programs Comfortable engaging customers and recommendingsuitable programs Prior experience in sales, customer service, sports, or education-related industries is an advantage Ski or snowboard experience (any level) is highly preferred Good communication skills, proactive attitude, and willingness to learn Able to work on weekends and public holidays when required