RESTAURANT CAPTAIN, Singapore

Job Summary You will lead guest service by taking and delivering food and beverage orders, recommending wine pairings, and ensuring timely, professional service to enhance the dining experience. Responsibilities Take initial beverage and food orders and deliver cocktails, beer, and other beverages to guests at the table Recommend wine pairings for specific food items and decant and serve wine in the absence of a sommelier or wine steward Demonstrate complete knowledge of the menu and special items to assist guests in making meal choices Greet and welcome guests promptly with warmth and friendliness Thank guests and give a fond farewell, encouraging their return Assist guests with table reservations and seating arrangements Ensure guests receive service within specified timeframes Communicate clearly and professionally with guests and staff, including answering phone calls using proper telephone etiquette Answer guest questions about the menu and assist with menu selections Anticipate unexpected guest needs and respond promptly and tactfully Apply correct service techniques consistently and serve food and beverages enthusiastically Serve food courses and beverages to guests according to service standards Set tables appropriately for the type of event and service required Record transactions and orders accurately in Point of Sale (POS) systems at the time of order Communicate with the kitchen regarding menu questions, wait times, and product availability Relay additional meal requirements, allergies, dietary needs, and special requests to the kitchen Check with guests to ensure satisfaction with each food course and beverage served Clear, collect, and return food and beverage items to designated areas promptly Maintain cleanliness of work areas, china, glassware, and utensils throughout the shift Review order dockets to ensure accurate and timely preparation of orders