Customer Service Officers x4 #CallCentre #Insurance #TNJH, Singapore

About the Job We are seeking applicants tojoin us as part of the dynamic frontline service team at Service Centre. Manage walk-in policyholders' and Financial Representatives' queries / requests onpolicy related matters queries/ requests (Life and General Insurance) within stipulated time Ensureunresolved issues over the counter are promptly followed up within stipulated time Assess and manage appeals, feedbacks and minor complaints from policyholders,Financial Representatives and business partners Provide excellent customer service experience Manage customer feedbacks/ complaints with a good closure within the operational turnaround time Other incidental 'ad hoc' duties to ensuresmooth functioning of various touchpoints such as assisting Digital Comms and Call Centre May be rotated amongst the different Service Centres Undertake projects or other responsibilities as assigned What we are lookingfor GCE 'A' / Diploma/ Degree holder from recognized institution Applicant withprofessional insurance certifications such as BCP, PGI, M5, M9, M9A and HealthInsurance will be advantageous. Those without experience are welcome to apply as training is provided A teamplayer with good writing, interpersonal and communication skills. Applicant must be comfortable to work in Frontline Environment Meticulousand detail-oriented Possesses good written and verbal communication skills Proficient in MS Office applications Excel and Word Work independently as well as in a team Able to adapt in a fast-paced environment
Interest applicants, pls email updated resume to (HIDDEN TEXT) Jessie Hoe Huey Miin CEI Reg No. R1103861 EA Lic: 99C4599