HNW Insurance | Assistant Manager, Customer Service, Singapore

Join a
globally established life insurer
with a strong presence across Asia and
expertise in High Net Worth (HNW) insurance solutions . This is an excellent opportunity for an experienced
insurance operations or customer service
professional to step into a highly visible role supporting HNW clients and intermediaries within a collaborative and fast-paced environment as an
Assistant Manager .
Key Responsibilities Manage day-to-day servicing and policy administration activities for HNW life insurance policies Handle complex policy alterations, financial transactions, and operational approvals Manage customer and intermediary enquiries across multiple service channels, including complaint investigations and resolution Support regulatory, audit, and back-book review projects, as well as operational improvement initiatives Monitor service KPIs, turnaround times, quality metrics, and operational trends to identify improvement opportunities Partner closely with cross-functional stakeholders to enhance customer and intermediary experience Support team capability building, coaching, and process improvement initiatives Ensure full compliance with regulatory requirements, AML/CDD standards, and internal controls
Requirements Degree qualified with at least 8 years of experience within life insurance operations, customer service, or policy administration capacity Ability to read and communicate in Chinese to support Chinese-language documentation and client enquiries Strong understanding of life insurance products and policy servicing processes Experience handling HNW customers or intermediaries will be highly advantageous Knowledge of AML, CDD, and risk controls preferred Strong analytical and reporting skills with proficiency in Excel, PowerPoint, Outlook, and Word; Strong communication and stakeholder management skills with a customer-centric mindset
If you fit the requirements and it is the right role for you, apply now. Only one slot remaining - Once the right person is shortlisted, the position will be closed.