Customer Service Officer (Accommodation -Sealand Villa), Singapore

FULL-TIME CUSTOMER SERVICE OFFICER (Accommodation -Sealand Villa) RoleOverview As a CustomerService Officer, you will support the daily operations of Sealand Villa,ensuring a smooth and pleasant experience for members and guests. This rolecombines front-line customer service, reservations handling, cashiering, andoperational coordination to maintain high service standards within theaccommodation facilities. KeyResponsibilities 1.Reservations & Front Desk Operations Manage daily villa reservations, including bookings, amendments, and cancellations Handle online, telephone, and walk-in enquiries related to villa accommodation and reservations Ensure smooth check-in and check-out processes for guests and members Issue quotations for corporate accommodation bookings Monitor vehicle movement and registration within the villa premises 2. CustomerService & Guest Relations Provide guests with relevant information, including house rules, regulations, and emergency contact details during their stay Attend to members' and guests' enquiries professionally and promptly Handle feedback, complaints, and service recovery actions effectively to ensure guest satisfaction Follow up on incidents and update Management on corrective or follow-up actions taken 3.Cashiering & Administrative Duties Collect payments for villa rentals and facility usage Verify and reconcile online payments against confirmed bookings Prepare End-of-Shift and End-of-Day reports, including transaction postings and documentation Raise billing requests and maintain proper transaction records Follow up on lost and found items within the villas and clubhouse premises 4.Operational Support Support day-to-day accommodation operations to ensure smooth service delivery Perform Duty Manager responsibilities when assigned Carry out any other duties assigned by Management from time to time Requirements Minimum GCE 'N' Level with at least 1 year of relevant customer service or hospitality experience Customer-service oriented with a pleasant and professional personality Good interpersonal and communication skills Possess integrity, responsibility, and the ability to handle guests professionally Comfortable working shifts, weekends, and public holidays Prior experience in hospitality, front office, accommodation, or clubhouse operations will be an added advantage Additional Information: . 5-day work week (Mon to Sun) . Working Hours: 9.00am to 6.15pm . Monthly laundry allowance provided IfCSOs take up rostered Duty Manager (DM) duties (advance notice will be given), . . AM DM
-they will work from 8.00am - 6.15pm (1 hr OT from 8.00am to 9.00am) . . PM DM
-they will work from 9.00am - 8.00pm (1hr 45mins OT from 6.15pm to 8.00pm) To Apply: For a confidential discussion or to apply, please send your updated resumeto
(HIDDEN TEXT) We regret to inform that only shortlisted candidate will benotify. EA License No : 18C9228 REG No : R1331591 Koh Hwee EngAlice (Xu Huiying)