Supervisor, Guest Service (lyf), Singapore

Senior lyf Guard Job Description The Senior lyf Guard is responsible for assisting the lyf Captain in managing the team of lyf Guards, in addition to performing the role of a lyf Guard. He/she is a multi-faceted community leader, who revels in creating an inclusive and collaborative community at lyf. (A Senior lyf Guard can be referenced to Assistant Guest Services Manager roles at current Ascott Properties, and Assistant Community Manager roles at co-working and co-living companies).
Major duties & responsibilities: 1)
Take care of all residents from arrival until departure without imposing themselves on the residents by: a. Assisting lyf residents with their check-in via lyf app, and mobile key activation. b. Exploring the various functions of the lyf app with residents. E.g. mobile key, message board, etc. c. Encouraging residents to explore and interact with the lyf community d. Handling resident queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, local events, etc. e. Dealing with complaints from residents and ensuring that residents are appeased f. Conducting tours for lyf residents and potential residents, as well as business partners. g. Handling resident related correspondences
2)
Ensure operational efficiency by: a. Monitoring room availability using the PMS b. Ensuring that procedures & processes carried out by the lyf Guard team adheres to corporate guidelines c. Performing book-keeping activities whenever necessary d. Doing regular rounds to ensure cleanliness of property, especially in social spaces. e. Handling walk-ins, emails, and phone enquiries. f. Carrying out light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance g. Ensuring the property is sufficiently stocked with stationery and marketing collaterals h. Reviewing activities in the lyf Guard team, improving the department, and enhancing efficiency. i. Ensuring all resident refunds through credit cards are submitted to Finance on a timely basis.
3)
Create an inclusive and collaborative community by: a. Maintaining resident preference profiles and track their likes and dislikes b. Assisting the Ambassador of Buzz to: i. Curate and plan calendar of events for residents ii. Execute community initiatives designed to create connections between residents iii. Supervise in-building events for compliance with house rules and intercede or escalate issues as they arise c. Solving resident related issues to ensure a cohesive community and to manage resident expectations d. Proactively interacting with residents and providing constructive recommendations to enhance their stay experience
Employability Partner: NTUC's e2i (Employment and Employability Institute)