Associate, Digital Communications (12 months) #JRP, Singapore

. Ensure claim submissions and requests received through emails are responded within the expected turnaround time of T0 . Ensure claim enquiries and requests received through emails are responded within the expected turnaround time of T1 . Forward claim submissions by agents and policyholders to the correct Claim Admin Team for claim registration, on day of email receipt. . Acknowledge agents' and policy holders' emails, upon receipt of claim submissions. . Tag and 'wrap' emails which does not require further action. . Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims where policy has to be voided due to material non-disclosure. . Assess and manage appeals, feedback and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors . Other projects or ad-hoc assignments/tasks delegated by the Unit Head . Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks . Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks and . Highlight any potential concerns/risks and proactively shares best risk management practices. We are looking for people who . Minimum GCE 'A' Level or Diploma in Business Administration . Experience in insurance industry with claim knowledge would be advantageous Interested candidates please send in your resume to:
Reina Patricia Johan Outsourcing Team Recruit Express Pte Ltd Email: (HIDDEN TEXT) EA License No. 99C4599