Operations Support Center (OSC) Specialist, Singapore

Overview
We are partnering with a leading global financial markets infrastructure organization to hire an Operations Support Center Specialist in Singapore. This role will provide production-level technical support across market data, analytics, and trading-related platforms, ensuring platform stability, incident resolution, client support, and smooth follow-the-sun operations.
Responsibilities
Monitor production platforms, perform health checks, and ensure system availability across market data, analytics, and trading-related environments Troubleshoot issues related to APIs, data delivery, market data, system logs, connectivity, and platform functionality Investigate incidents, conduct root cause / impact analysis, escalate complex issues, and track resolution with global technology teams Support institutional clients with platform setup, access provisioning, configuration, entitlements, ports, and sessions Use SQL, UNIX/Linux shell, log analysis, and cloud technologies to investigate issues, generate reports, and support operational needs Participate in platform change testing, API certification, documentation updates, and follow-the-sun handover activities Requirements
Bachelor's degree in Computer Science, Engineering, Business, FinTech, Financial Services, or a related discipline 4+ years of experience in production support, application support, technical operations, trading support, market data support, or securities-related support Experience with financial products or market data such as options, equities, futures, indices, FX, volatility, or market analytics Strong UNIX/Linux shell experience, including log analysis and file transfer processing Hands-on SQL experience for troubleshooting, reporting, data analysis, or data mining Exposure to cloud technologies such as AWS, GCP, or similar platforms Good understanding of APIs, data delivery, platform behavior, and production system troubleshooting Strong problem-solving and communication skills, with the ability to work independently in a fast-paced, high-availability environment Comfortable with early shift coverage, follow-the-sun support, on-call rotation, and periodic weekend testing or maintenance where required