CUSTOMER SUPPORT EXECUTIVE, Singapore

JOB OVERVIEW
We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture 'best-fit candidates' that are we believe can grow alongside the company.
DUTIES & RESPONSIBLITIES
. Handle customer's queries, service requests and sales enquiries. . Manage customer issues and ensuring timely resolution. . Manage customer requests and enquiries through various media. . Obtain and maintain records of contacts, accounts and orders. . Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any incoming collections. . Prepares Sales Quotations and Delivery Orders. . Perform any others ad-hoc duties & responsibilities as assigned. . Handling of any incoming & outgoing daily mails and calls.
QUALIFICATIONS AND REQUIREMENTS
. Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred. . Fresh graduates in related fields will also be considered. . Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software. . Good interpersonal and time management skills. . Independent, meticulous and responsible with good working attitude.