ED/SVP, Site Reliability Engineering Operation Lead, SRE & …, Singapore

Business Function
Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Roles & Responsibilities
Manage a large team of Production Support Personnel (> 200 personnel) across 3 geographical locations Ensure SLAs on Alerts and Incidents are proactively managed and reduce in Mean Time To Recover (MTTR) by 20% Ensure strict adherence to Standard Operating Procedure for recovery Manage attrition within 10% Deliver a playbook for onboarding on new tasks / activities to Production support Identify opportunities to automate Production support activities and reduction in manual acti Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils. Automation of manual activities/ processes and System Health checks for Production teams. (Automation experience required) and ensuring SLIs/ SLOs are met. Follow Production Support Processes and giving input to strengthen time to time Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages Strong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production. Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews. Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs
Requirements
12 - 15 years of strong experience in the Banking industry with minimum 7+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Banking environment Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment. Pro-active Capacity monitoring & Observability of production Infrastructure, automated alerting, performance monitoring and reporting tools Automation of manual tasks in a Production Support Build and maintain Production monitoring and automation solutions Build and implement Service improvements. Identify, measure and report performance trends – SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIs Sound understanding of RDBMS / Unix / Cloud/ Large banking applications Strong team player, effective at communicating internationally and used to working closely with remote teams Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/Java/ Openshift Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance. Present facts and recommendations effectively in oral and written form Pro-active, independent, resourceful, and able to work in a team en
Location:
DBS Asia Central
Job:
Technology
Schedule:
Regular
Employee Status:
Full time