Specialist, Customer Service, Singapore

About the Role The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches.
Key Responsibilities Effective day-to-day customer service operation to support the pre and post shipment requirements of the sales branches. Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure customer orders are delivered on time. Assist the customer service management to provide daily customer service operational guidance to team members.
JOB CONTENT Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review. Work and assist the Sales team in managing their customer pre & post shipment. Support and drive the requirements generate by Customer account report related to fulfillment of bonded parts in their BIM program. Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution. Manage customer's portal update and customized report if required. Responsible for analyzing weekly customer production requirement. Responsible for updating customer production change requirement within Future System to optimize inventory planning as well as advising customer on any potential supply changes that may affect their production schedule. Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.
REQUIREMENTS At least a Diploma qualification or equivalent is required for this position. Prior internship or project experience in a related field is highly advantageous but not a must. Proficiency in Microsoft Office Applications – (Excel) Prior knowledge and understanding of transportation modes (air and ocean) is highly advantageous.