Senior Executive (IT & Media) - School of Design & Media, Singapore

(What the role is) The IT/AV Executive is responsible for providing videography and photography services, including preproduction and postproduction support, to meet operational and user requirements. The role also supports equipment loan helpdesk operations for students and staff, ensuring proper usage, tracking, and return of IT/AV equipment. Key duties include maintaining IT/AV equipment and facilities, administering IT and AV infrastructure, and carrying out software and hardware maintenance, patching, and security support to ensure smooth daily operations. The role involves liaising with vendors, supporting purchase requirements, and managing IT/AV equipment procurement. (What you will be working on) Perform
videography and photography duties , including event coverage, studio shoots, and media recording as required. Provide
preproduction and postproduction support , including media setup, equipment configuration, editing support, and file management. Manage
IT/AV equipment loan helpdesk operations
for learners and staff, including issuance, tracking, and return of equipment. Maintain
IT/AV equipment and facilities , ensuring proper upkeep, functionality, and readiness for use. Administer
IT and AV infrastructure , including software and hardware maintenance, system patching, and resolving securityrelated issues to support daily operations. Provide
firstline technical support
to endusers and escalate complex technical issues to higherlevel support teams, ensuring timely followup and resolution. Assist with
operating system and application installation, configuration, and maintenance
for IT and AV systems. Liaise with
vendors
on purchase requirements, quotations, and procurement of IT/AV equipment and accessories. Support
adhoc IT/AV and software application duties
as assigned by SFM IT. Deliver
professional customer service , maintaining a positive and serviceoriented approach when assisting learners and staff. Ensure compliance with
IT security policies, data protection, and operational best practices .
(What we are looking for) R
ele vant experience
in IT and/or AV equipment operations and support. Relevant qualification in Engineering, Information Technology, or equivalent . Familiarity with
Microsoft Office, Adobe applications , and common software tools. Basic understanding of
network concepts and troubleshooting
(e.g. TCP/IP, DNS, DHCP). Strong
problemsolving and analytical skills
to diagnose and resolve technical issues effectively. Good
communication and interpersonal skills
to work with learners, staff, and team members. Ability to
prioritise tasks and perform under pressure
to meet operational deadlines.