Customer Service Executive, Singapore

Job Summary You will handle customer enquiries via phone, email, and chat, coordinate with the delivery team to resolve issues, maintain records, and ensure a positive customer experience by meeting service standards. Responsibilities Respond professionally to customer enquiries via phone, email, and online chat to provide timely and accurate information Collaborate with the delivery team to address and resolve customer requests and delivery concerns efficiently Investigate customer issues by identifying root causes, propose appropriate solutions, and follow up until resolution is confirmed Maintain accurate customer records and complete general administrative tasks to support service operations Consistently deliver a positive customer experience by adhering to established service standards
Work Schedule 5.5 Days work week
Mon - Fri: 9am - 6pm
Alternate Saturday: 9am - 6pm(full day)
- scheduled in advance and fairly rotated
Weekend coverage is part of our commitment to customer service excellence and is shared across the team