Customer Service Officer (CC), Singapore

Job Description - Responsible for providing excellent customer service and support through rendering assistance to callers by addressing their queries, feedback and requests - Understands the information provided and advises the callers on appropriate actions to be taken in accordance with the established Standard Operating Procedures (SOP) - Identifies and executes appropriate solutions to address customer queries, feedback and requests - Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards - Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients' system - Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices Job Requirements - At least GCE 'O' Levels or equivalent - 2 years of working experience in the customer service or Control Centre roles is preferred - Excellent customer service and communication skills - Proficient in Microsoft Office tools (Excel and Word)