Senior Manager, Nursing Home #HGN, Singapore

Key Responsibilities A. Resident Experience & Operations - Oversee hospitality operations and ensure seamless service delivery across dining, housekeeping, and laundry - Deliver a personalized, high-touch experience aligned with resident needs and preferences - Gather feedback from residents and NOK, analyse trends, resolve issues, and drive improvements B. Dining Services & Nutrition - Oversee menu planning and food service in collaboration with Nutritionist and care teams - Ensure meals meet dietary, nutritional, and quality standards - Maintain consistency in food quality, presentation, and overall dining experience C. Cost Management & Procurement - Manage budgets and monitor cost per resident day - Oversee sourcing of food and hospitality supplies - Drive cost efficiency while maintaining service quality E. Service Standards & Improvement - Enforce service standards, SOPs, and attention to detail across all hospitality functions - Conduct regular checks on service delivery, cleanliness, and overall environment - Drive continuous improvement using feedback and operational data F. Team Leadership - Lead, coach, and develop the hospitality team to deliver service excellence - Ensure training and development to uphold service quality and standards - Build a strong, resident-first service culture G. Problem Resolution - Act as escalation point for resident and NOK issues - Manage service lapses and recover experience in a timely and professional manner - Make sound, real-time decisions to resolve issues and maintain service standards
Job Requirements - Degree in Hospitality or related field - Food Safety certification preferred - More than 5 years of relevant experience - Proven track record in operations and team leadership - Able to work Sunday to Thursday, Office Hours - Hospitality operations (F&B, housekeeping, laundry) - Food safety and regulatory standards All Interested candidates are invited to email your resume in MS Word format to:
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Please include your full working experience, education background, notice period, expected salary.
Nerissa Goh Jia Ying (R21103899) Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599 Recruiter's ref code: #HGN
We regret to inform that only suitable candidates will be shortlisted for an interview.