Customer Service Delivery Support Coordinator, Operational …, Singapore
Customer Service Delivery Support Coordinator, Operational …, Singapore
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Singapore -
Posted: less than a week ago
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Description
Job Description
Ensure and monitor daily jobs dispatch to the drivers Manage daily pickup allocations to drivers Processing orders, requests & resolving problem shipments Liaising with internal stakeholders on seller/buyer issues Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service Respond & follow up with customer enquiries for any missing/late deliveries Able to answer enquiries and tickets within the timeline Checking the proof of delivery according to the SOP Create Reporting and insights for Operational Excellence Team Assist the Operational Return Team with ad hoc duties
Requirements
Minimum 3 years of customer service support Experienced with MS Office skills Patient and skillful in conflict resolution Possesses high responsibility, disciplined and detail oriented Good interpersonal and communication skills Preferably a background in supporting delivery related enquiries
Ensure and monitor daily jobs dispatch to the drivers Manage daily pickup allocations to drivers Processing orders, requests & resolving problem shipments Liaising with internal stakeholders on seller/buyer issues Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service Respond & follow up with customer enquiries for any missing/late deliveries Able to answer enquiries and tickets within the timeline Checking the proof of delivery according to the SOP Create Reporting and insights for Operational Excellence Team Assist the Operational Return Team with ad hoc duties
Requirements
Minimum 3 years of customer service support Experienced with MS Office skills Patient and skillful in conflict resolution Possesses high responsibility, disciplined and detail oriented Good interpersonal and communication skills Preferably a background in supporting delivery related enquiries
Highlights
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Company nameShopee -
Job positionCustomer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG
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Customer Service Delivery Support Coordinator, Operational … has been posted in the Bishan Customer Service & Call Centre category on Locanto.
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