Mgr, Customer Service, Singapore

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the fastest-growing sector in the world ! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success –
join us today!
UCT
is looking for a talented
Mgr, Customer Service
to join us in
Singapore!
Job Summary
Manager, Customer Service
will lead the
Customer Service team (3–4 members) , ensuring smooth daily operations. The role will enhance coordination across activities and maintain a high level of service and responsiveness to customers.
Essential Duties And Responsibilities
Assign tasks and responsibilities across the Customer Service team. Develop a strong understanding of the various customers, accounts, and working platforms. Provide professional guidance and support to Customer Service team members. Enhance alignment and coordination within the Customer Service team and ensure alignment with company targets and objectives. Ensure a high level of overall service and responsiveness to customers. Collect customer and internal feedback, and recommend improvements and necessary operational changes to management. Prepare and submit periodic reports to the supervisor. Support recruiting activities and mentor new or existing team members. Personally manage selected key customer accounts as required. Take responsibility and accountability for the overall performance of the Customer Service team.
Knowledge, Skills And Abilities
Organized and focused with strong attention to detail
Educational/Certification Requirement
BA in Logistics/operation/ admin Or related
Experience Requirement
Good command of Microsoft Excel, PowerPoint, and Word, as well as SAP. At least 5 years of experience in Customer Service support within the Semiconductor industry. Strong interpersonal and communication skills, fostering effective collaboration across teams. Proven ability to multitask and manage priorities in fast-paced environments. Resilient under pressure, capable of supporting dynamic market operations. Advanced English proficiency, both written and verbal. GOOD proficiency in SAP,
Physical Demands and Working Conditions:
This section is required for compliance with the Americans with Disabilities Acts (ADA)
Criteria
Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Work may require the ability to lift 10-20 pounds infrequently.
Environmental Exposure
May involve exposure to moderate noise levels from printers, faxes, computers etc.
Overnight Travel
Work may require out of town travel depending upon assignment (training and meeting).
Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.