Assistant Manager Technical Support, Singapore

Key Job Purpose: Team Leader to lead the Technical Support personnel for operation support and manage services for Singapore market. He is responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with Sysmex's range of products.
Job Description: Planning of corrective and preventive action visits for Sysmex's Singapore customers. Provide technical support to local (SG) customers as needed to ensure customer needs are met. Monitor the profit and loss of local service contracts to maintain profitability. Report issues and customer feedbacks to his supervisor monthly. Guide and mentor new local engineers. Review and maintain spare parts needed to support local operations. Provide 24hrs standby for local customers on a weekly rotational basis. (if needed)
Job Requirements: Diploma or Degree or equivalent in Biomedical / Mechatronic / Electronics Engineering. 5 years working experience in IVD market Maintains at all times the highest standards of professional and personal conduct when interacting with internal external customers