Customer Service Officer (Call Center) | Contract | 24/7 Shift, Singapore

BRIEF DESCRIPTION OF THE ROLE The Contact Centre provides 24/7 omni-channel services including phone call, email, and webchat to customers. The Customer Service Officer (CSO) will be responsible to answer customers' queries and provide first call resolution.
Role & Responsibilities: Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns Guide callers in navigating the client website and using the available services Gather customer feedback and sentiments and escalate to the relevant parties for further actions Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers Maintains and improves service level quality by adhering to standards and guidelines Handle ad hoc duties as required.
Job Requirements: Minimum O' level education or any related discipline Minimum 1 year of experience working in a contact center industry Active listener and possesses problem-solving skills Fast learner and good team player Demonstrates good customer service and communication skills and comfortable to work in a fast-paced environment 44 hours per week, able to work rotating shift hours including weekends and public holidays Open to shift work to support 24/7 operations
Interested Candidates may send their resume and cover letter directly to (HIDDEN TEXT) ,stating the position as the subject title in the email. Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109