Customer Service Representative (Collections), Singapore

Overview
Salary
3,500 SGD
6,000 SGD
Industry
Manufacturing(Electronics/Semiconductors)
Job Description
Our client is the market leader in semiconductor test systems and equipment. They are currently looking for a Customer Service Operations Representative (Collections).
The Customer Service Representative (CSR) will support centralized collections operations within the global Accounts Receivable (AR) function. This role is responsible for managing a portfolio of accounts, ensuring timely collections, and collaborating with internal and external stakeholders to resolve payment-related matters. The CSR will also contribute to reporting, reviews, and process improvement initiatives.
Responsibilities - Manage global Accounts Receivable collections for an assigned portfolio of accounts - Monitor and ensure KPIs for overdue balances and AR aging are met - Conduct follow-ups with customers on outstanding payments and resolve collection issues - Participate in AR review meetings with management and relevant stakeholders - Collaborate closely with Finance on payment applications and receipt clearances - Work with Sales, SADM, Support Teams, and Credit Department to address customer delinquency - Coordinate with internal and external stakeholders to resolve issues, disputes, and escalations - Respond to customer and bank enquiries in a timely and professional manner - Perform system-related transactions, including Oracle adjustments and customer refunds - Handle audit confirmations (statutory audits with auditors and balance confirmations with customers) - Support ad-hoc projects and initiatives to improve operational efficiency - Prepare reports, presentations, and analyses as required - Provide team support and backup when necessary
Qualifications
Requirement
Requirements & Preferences (Must) - Degree in Business Administration (or equivalent area of study) - 3-5 years of Customer Service experience within the semiconductor industry, with at least 2 years of relevant experience in collections, or AR - Experience with the Oracle system or similar, and well-versed in Excel, especially with formulas - Able to manage pressure and a tight timeline - Demonstrated maturity, professionalism, high values, and integrity - Ability to work occasional early hours (6:00 a.m. - 3:00 p.m.) to support global stakeholders (U.S. and Europe), full week coverage is not expected - Inexperienced candidates with strong academic performance and demonstrated potential are welcome to apply - Willingness to travel domestically or overseas when required
(Advantageous) - Experience in Excel macros is an added advantage
English Level
-
Other Language
-
Additional Information
Benefit What you will receive - AWS: 1 month - Global Bonus (Depending on Company & Individual Performance) - Annual Leave: 18 Days (Maximum up to 21 Days) - Medical Leave: 14 Days - Medical Benefits & Insurance
Working Hour
08:30
17:30
Holiday
-
Job Function