Facility Engineer cum Customer Support, Data Centre, Singapore

Singapore Telecommunications – Jurong Town

Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact, and SLA
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Perform benchmarking on the system performance between all DCs and present to management.
• Based on system data collected, perform system performance matrix and translate to individual DC for efficient operational
• To ensure all IOT sensors deployed are accurate and good working condition, elevate to Technical specialists’ team for resolutions if data collected not accurate.
• Able to perform troubleshooting of network connection relating to BMS/EMS/PQMS that affected the accuracy of data collection.
• Equipped with analytic mind to read, understand and digest data collect, to provide information and recommendation for better operate the DC.
• Must be very sound with all system MOP/SOP to provide system recovery solutions.

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (e.g., UPS, power, temperature control, humidity, water detection sensor, etc.)
• Ensure all DC supporting infrastructure (i.e., BMS, EMS, Access Control Systems, Electronic Visitation Management System, etc.) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Coordinate maintenance and shutdowns (e.g., working with vendors for DC electrical and mechanical systems)

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as required

• Diploma in Engineering / IT with at least 2 years of experience in DC Operations
• Good knowledge in Data Centre Facilities and Operations Support as well as Data Centre Operations Best Practice
• Possess Basic Certificate of Infocomm Technology and ITIL Foundation Level Certification​
• Team player who is also able to perform independently
• Able to multi-task and work under pressure
• Well organized and able to reschedule priorities as circumstances change
• Analytical with good problem-solving skills