Senior Manager/Manager, Compliance, Operations & Licensing, FMMD, Singapore

As a Senior Manager/Manager in the Compliance team, you will need to implement various initiatives to improve the employment relationships between employers and their migrant domestic workers (MDWs) and ensure the well‑being and protection of MDWs during their employment in Singapore. In your course of work, you will:

• Work with various stakeholders to review and implement programmes, such as workshops for employers who experienced multiple changes of MDWs within a short period, and house visits and interviews for MDWs, to set the appropriate expectations and shape behaviour in both parties, so that they are better able to maintain a healthy employment relationship and comply with the various rules and regulations.
• Perform operational tasks such as handling of public enquiries, appeals and waiver requests, conduct process reviews and support IT development to improve operational efficiency.
• Conduct data analysis for regular reporting and provide insights when senior leadership requires assessments on emerging trends (such as number of onboarded FCEs, retention rate of MDWs, workshop effectiveness etc.).
• Distil insights from data analysis and findings and translate to actionable policy recommendations and scheme enhancements.

• Experience in stakeholder engagement, programme implementation, is preferred. Strong presentation and report writing capabilities.
• Good interpersonal skills and communication skills.
• Able to work well independently and in a team.
• Receptive and agile to changes.

Championing Human Potential for a Thriving Singapore. Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas— from shaping forward‑looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.