Senior Executive / Assistant Manager, Operation Admin (I&I), Singapore

Khoo Teck Puat Hospital (KTPH) is a 795‑bed general and acute care hospital that opened in June 2010. Serving more than 550,000 people in the northern sector of Singapore, the hospital combines medical expertise with high standards of personalised care, set within a healing environment that includes green and energy‑efficient design features.

The Innovation & Improvement (I&I) Office plays a strategic role in positioning Khoo Teck Puat Hospital and Yishun Community Hospital for future success. It focuses on driving organisational changes that enhance the hospital’s ability to achieve its strategic objectives efficiently and effectively, achieving superior outcomes in process, service and quality improvement through data‑driven approaches, facilitation of new ideas and building capabilities.

The Senior Executive/Assistant Manager focuses on detailed planning and facilitating the implementation of improvement initiatives aimed at enhancing organisational performance and efficiency. They collaborate across departments to identify areas for improvement, develop engagement plans, and execute solutions to drive operational excellence.

• Specific
  • Analyse Processes: Conduct in-depth analysis of existing processes to identify inefficiencies and areas for enhancement.
  • Project Management: Co‑lead improvement projects from conception to completion, ensuring timely delivery and desired outcomes.
  • Provide admin support to clinical trials and grants teams, coordinating meetings and assisting with claims and reports.
  • KPI Monitoring: Work closely with cross‑functional teams to establish metrics and KPIs to monitor the effectiveness of improvement initiatives and make data‑driven decisions.
  • Reporting: Prepare and present regular reports on the progress and impact of improvement projects to key stakeholders.
  • Supporting continuous improvement: Work closely with doctors, nurses, allied health, operations staff and other support departments to foster a culture of innovation and continuous improvement, including the operations of CHI@KTPH & YCH.
• General
  • Align the department's goals with the business goals of the hospital.
  • Provide secretariat and administrative support to the department and hospital.
  • Support all corporate activities and events management.

• Education, Training and Experience
  • Minimally hold a recognised Bachelor’s degree in any discipline.
  • Minimum of 2 years in service industry/health‑care related areas preferred.
  • Intermediate to advanced level of skill in Microsoft Excel and PowerPoint preferred.
  • Facilitation skills preferred.
  • Comfortable with uncertainty in work assignments.
  • Excellent written and analytical skills.
• Personal Attributes
  • Independent, dynamic, self‑motivated and result‑oriented.
  • Possess positive attitude, is proactive and keen to learn.
  • Possess good interpersonal and communication skills.