Claims Manager, NVOCC, Singapore

Noatum Logistics is a global client-centered logistics operator that provides integrated value-added solutions for the supply chain of all our clients. With a vast network of offices in 26 different countries, Noatum Logistics has onsite experts to develop and execute logistics solutions tailored to meet our clients needs. Renowned for its excellent service and specialized staff, the company has positioned itself as an industry leader, offering solutions to meet the needs of clients across various sectors. Our services include Air Freight, Ocean Freight, Road & Rail Freight, Customs Brokerage, Warehousing & Distribution, and Value Supply Chain services. The solutions offered are Integrated Supply Chain Solutions, 3PL for eCommerce business (eSolutions), Reefer/Cold Chain Logistics, and Project Cargo. Noatum Logistics responds to different industry needs with in-depth knowledge and experience in defined industries, including Fashion & Retail, Industrial & Construction, High Tech & Consumer Electronics, Automotive, Food & Consumer Goods, Mining, Energy and Oil & Gas, Defense & Aerospace, and Pharma & Healthcare.

• Claims Lifecycle Management: Oversee the intake, investigation, and resolution of all cargo claims (shortage, damage, theft, and delay).
• Liability Analysis: Evaluate claims based on the Bill of Lading terms, international conventions (Hague-Visby, COGSA), and local regulations.
• Negotiation & Settlement: Negotiate directly with shippers, consignees, and insurance adjusters to reach cost-effective settlements.
• Subrogation & Recovery: Proactively pursue third-party recoveries from ocean carriers, truckers, and warehouse providers.
• Risk Mitigation: Analyze claim trends to identify root causes and implement Loss Prevention strategies across the supply chain.
• Legal Liaison: Collaborate with external maritime counsel and NVOCC liability underwriters on high-value or litigated claims.
• Reporting: Maintain a claims database and provide monthly reports on reserves, paid claims, and recovery ratios.

• Has a deep understanding of maritime law, ocean freight operations, and insurance recovery.
• Experience: 5+ years of experience in marine cargo claims or maritime insurance (NVOCC or Freight Forwarding background highly preferred).
• Education: Bachelor degree in Maritime Studies, Logistics, Law, or a related field.
• Expertise: Solid grasp of Incoterms, ocean freight documentation, and marine insurance policies.
• Skills: Exceptional negotiation tactics, analytical thinking, and the ability to remain calm under pressure when dealing with frustrated stakeholders.
• Technical: Proficiency in Microsoft Excel and specialized Logistics/Claims Management software.

At Noatum, we guarantee equal opportunities and non-discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximize people talents in all their diversity while eliminating any form of discrimination.