Head of Brokerage Operations - Global & AI-Driven, Singapore

Longbridge is a new-generation, AI-driven online brokerage on a mission to make investing smarter, simpler, and more accessible for everyone. Headquartered in Singapore, we are redefining the investment journey by connecting the stages of \"Discovery → Learning → Trading.\" With our proprietary AI assistant, PortAI, and a cloud-native infrastructure, we provide retail investors with institutional-grade insights and a seamless global trading network. At Longbridge, you won’t just be working for a brokerage; you’ll be building the future of financial infrastructure.

• Oversee and ensure smooth daily operations across multiple product types, including equities, ETFs, unit trusts, options, and structured products, covering clearing, settlement, custody, corporate actions, IPO subscription and funding-related activities, in accordance with the company’s policies and applicable regulatory requirements.
• Lead and manage the KYC and client onboarding function, including: account opening and onboarding processes, review and maintenance of client information and documentation, granting trading access based on client profile, investment knowledge & regulatory requirements, handling Accredited Investor (AI) certification and verification, dormant account monitoring and management, Account closure procedures
• Manage margin risk exposures and monitor market developments to identify and elevate potential risk issues in a timely manner.
• Establish and implement robust operational risk management procedures to mitigate operational and market risks.
• Develop, maintain, and enhance standard operating procedures (SOPs) to align with industry best practices and operational efficiency.
• Lead and manage back‑office system development and enhancement initiatives, working closely with internal stakeholders and technology teams.
• Liaise with external vendors and service providers, including banks, counterparties, custodians, and other partners both locally and internationally.
• Serve as Product Manager for back‑office systems, overseeing system functionality, enhancements, and requirements related to margin and operational processes.
• Participate in and support ad‑hoc projects and strategic initiatives as required by management.

• Bachelor’s degree in Finance, Business Administration, Accounting, or a related discipline.
• Minimum 7–10 years of relevant experience in brokerage operations, securities operations, or financial services, with at least 3–5 years in a managerial or supervisory role.
• Strong knowledge of post‑trade operations, including clearing, settlement, custody, corporate actions, margin management, and funding processes across products such as stocks, ETFs, unit trusts, options, and structured products.
• Solid understanding of KYC/AML procedures, client onboarding, Accredited Investor (AI) certification, trading access controls, and account lifecycle management (account opening, dormant account monitoring, and account closure).
• Strong risk awareness, with the ability to manage margin exposure, monitor market developments, and identify potential operational risks.
• Familiarity with regulatory requirements and industry practices applicable to brokerage operations and client asset protection.
• Experience in operations system implementation, enhancement projects, or product management for back‑office platforms is highly preferred.
• Proven ability to manage cross‑functional projects and work effectively with internal teams, technology partners, and external vendors such as banks, custodians, and counterparties.
• Excellent analytical, problem‑solving, and organizational skills, with strong attention to detail.
• Strong communication and stakeholder management skills, with the ability to liaise with both local and international partners.
• Self‑driven, proactive, and able to work in a fast‑paced environment while managing multiple priorities.