Customer Care Consultant, Singapore

* Versatile and to embrace change as and when required in accordance to company vision and mission.* Ensure timely update of complete and accurate information on customer interactions in the Customer Relationship Management (CRM) system.* Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.* Fulfill Contact Centre expectations by meeting KPIs as set out in CCC KPIs.* Provide high levels of service delivery and contribute to expected team performance standard.* Ensure resolution provided, resolve customers’ problems, feedback and complaints by applying appropriate skills.* Feedback customer’s concerns to Team Manager for service improvement* Deliver excellent customer service and ensure a positive customer experience during conduct of day to day activities.* Promote/cross-sell company’s products and services proactively when opportunity arises to increase productivity and revenue generations.* Maintain positive and professional working relationship with Contact Centre colleagues and stakeholders.* Able to perform additional or overtime duties during operational exigencies.* Assist ad hoc initiatives / projects as and when delegated by management.* Updates job knowledge by studying new product descriptions; participating in educational opportunities.* Contribute to Continual Improvement in Operations, Customer Journey, and Customer Experience, Product and Campaign re-design initiatives through insights and supporting team and direct managers in ad hoc projects/programmes in the Contact Centre.* Excellent telephone etiquette* Resilient, resourceful, displays strong initiative, self-directed and motivated* Excellent customer service and communication skills* Strong interpersonal skills* Able to articulate thoughts clearly* Fluent in oral and written English* Enjoy problem solving* Customer Service orientation* Able to apply the right level detail to task and initiatives* Relevant customer service experience in contact center environment* Bilingual in English and Bahasa Melayu/Mandarin or Tamil.* Certificate in General Insurance preferred* Health Insurance Certification would be an advantage* Knowledge of Call Center Systems* MS Office Application Suite #J-18808-Ljbffr