Senior Customer Support Associate (Orders/Schedule), Singapore

Description

Job Description

Serve as the main point of contact for customer communication and coordination regarding orders, schedules, delivery status, and general inquiries.
Process customer purchase orders, validate terms, and ensure order accuracy.
Monitor production status, WIP movement, and on‑time delivery commitments in coordination with Production Control. Highlight order/shipment issues to relevant parties and take corrective actions.
Track forecast changes and support demand & supply alignment.
Review shipment and order intake performance in daily meetings.
Manage demand forecast (STP, MTP, AOP); consolidate, analyze and provide plan.
Coordinate wafer shipments, documentation, and logistics with internal shipping teams.
Ensure accurate invoicing and shipment records.
Prepare weekly/monthly status reports (WIP, delivery, cycle time, output).
Maintain customer dashboards and order summaries.
Improve customer service processes, communication response standards, and reporting systems.
Lead system enhancement projects (ERP, CRM, tracking tools).

Requirements

Master/Bachelor’s degree preferably in Business, Engineering, Supply Chain or related discipline.
Senior / Principal Engineer: 5 years and above experience in customer service or order management, preferably in semiconductors, electronics manufacturing, or high‑tech sectors.
Strong communication skills and customer‑oriented mindset.
Ability to work with ERP/MES systems (SAP, Oracle, or foundry‑specific tools).
Analytical, good attention to detail, and able to work in a fast‑paced environment.

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Highlights

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