Senior Executive - Singapore Institute of Retail Studies

Support SIRS end-to-end programme operations covering scheduling, system setup, course administration, reporting, and stakeholder coordination. Ensure accuracy, timeliness, and compliance across all processes while driving continuous improvements and supporting ad-hoc operational needs.

• Plan and manage weekly training schedules, including trainer deployment and room allocation
• Ensure timely finalisation of schedules and handle last-minute changes or contingencies
• Provide day-to-day operational support to trainers and resolve issues promptly

• Manage end-to-end course configuration in STEP (course setup, intakes, timetables, catalogues)
• Process course intake requests and ensure alignment with master schedules
• Investigate and resolve system issues, liaising with vendors where required

• Coordinate procurement of training materials and ensure timely availability
• Maintain inventory and implement efficient resource planning practices
• Work closely with internal stakeholders to ensure readiness for course delivery

• Perform end-to-end course administration, including attendance validation, assessment verification, and timely course closing, ensuring full accuracy and compliance with requirements.
• Ensure all documentation is complete, accurate, and audit-ready
• Maintain proper documentation and enable quick retrieval when required

• Prepare and submit weekly and monthly reports with high accuracy
• Track key operational metrics such as trainer deployment, course feedback and resource utilisation
• Maintain data integrity across systems and reporting platforms

• Identify opportunities to streamline workflows and enhance operational efficiency
• Support implementation of process improvements, automation, or templates
• Contribute to continuous improvement initiatives across programme operations Stakeholder Engagement
  • Liaise with internal teams (e.g. Sales teams, HR, Finance) and external trainers
  • Build strong working relationships to ensure smooth programme delivery
  • Provide support to team members and contribute to a collaborative team environment
  Others
  • Undertake ad-hoc duties and projects as assigned by the Reporting Officer
  #Li-Hybrid What we are looking for:
  • Strong organisational and coordination skills
  • High attention to detail and accuracy
  • Ability to manage multiple priorities in a fast-paced environment
  • Good communication and stakeholder management skills
  • Strong teamwork and collaboration skills
  • Proven experience in training operations / scheduling / administration