Technical Service / Support Consultant #76242, Singapore

Description

Job Description

Key Responsibilities

Provide clear consultation and coaching to customers and partners about product features and solutions
Handle all parts of project implementation, including customizing solutions to meet client needs and supporting products after they go live
Respond to client issues and questions, use problem-solving skills, and follow up until the issue is fully resolved—support may be needed at different hours
Work together with teams such as Pre-Sales, Product Engineering, and Quality Assurance

Qualifications

Bachelor’s Degree in Computer Science, Software Engineering, IT, or a related field
1–2 years of experience in software application development, implementation, and support
Familiar with programming languages (e.g. Java, HTML, JavaScript, SQL)
Understanding of APIs, web services, and basic operating systems (Unix, Windows)
Experience with servers and databases is a plus
Knowledge of .NET/C#, web/mobile frameworks, cloud platforms, or hold relevant IT certifications
Good communication, client management, and teamwork abilities
Strong problem-solving skills, proactive, and adaptable
Willingness to travel overseas for projects is a plus

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Highlights

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