E-commerce & Social Media Executive, Singapore

E-commerce & Social Media Executive (Lazada/Shopee/TikTok) - Location: East, Joo Chiat Complex | Working Hours: 44 hours/week (5.5 days: Mon‑Fri + Sat half‑day) | Salary Range: 2,000–2,800/month

We are looking for a bilingual (English/Malay) hands‑on executive to manage our online sales channels. You will be the bridge between our brand and our customers—handling inquiries, processing orders, and creating engaging banners that convert.

• Customer Engagement (60% of time): Manage live chats & inquiries on Facebook, Instagram, TikTok, Lazada, and Shopee. Convert questions into sales.
• Order & Parcel Management: Process orders, coordinate with logistics partners (parcel tracking, returns, failed deliveries), and ensure same‑day dispatch.
• Complaint Resolution: Handle return/refund requests, damaged goods claims, and disputes professionally (within 24‑hour SLA).
• Creative Banners: Design promotional banners and product thumbnails using Canva or Photoshop for campaign periods (e.g., 10.10, 11.11, Payday sales).
• Marketplace Operations: Update product listings, monitor stock levels, and optimise keywords for Lazada/Shopee.

• Min 1 year experience in E‑commerce customer service OR social media commerce (Singapore market preferred).
• Proficient in Canva (must) or Photoshop (good to have).
• Language: Fluent English + Proficient in Malay (written & spoken) – essential because >70% of our customers are Malay‑speaking.
• Familiar with Lazada & Shopee Seller Centre (basic navigation, refund process, chat tools).
• Able to work 5.5 days/week (including Saturday half‑day). Off day on Sunday + 1 weekday.

• Experience with TikTok Shop or Live selling.
• Basic knowledge of Parcel tracking systems (e.g., NinjaVan, J&T Express).
• Video editing (CapCut) for simple TikTok replies.

• Fixed Saturday half‑day – finish by 1 pm, not full day.
• Performance bonus (monthly KPI on response time & sales conversion).
• Annual leave: min 7 days
• Training: Sponsored Canva Pro & marketplace certifications.
• Local team culture – no overnight shifts, no cold calling.