Up to $3230/Mth | Govt Registry Officer | 1-Year Contract | …, Singapore

Serve as the first point of contact for the public, delivering prompt and professional assistance across the full range of registry services.

Provide comprehensive counter services, advising on eligibility, procedural requirements, and guiding applicants through necessary steps.

Review all submitted documents at the counter to ensure marriage application details are accurate and in order before processing.

Facilitate the collection of documents, search results, and official certificates.

Manage solemnisation ceremonies held at the registry, ensuring couples and relevant parties are present.

Conduct pre-ceremony checks to verify all application requirements are fulfilled and prepare couples for their in-person appointments with registry officials.

Attend to post-appointment cases, providing necessary follow-up to resolve any outstanding matters promptly.

Manage incoming emails and phone calls, addressing queries and handling escalated cases with professionalism.

Support the processing of historical marriage record searches and certificate extracts.

Champion the ongoing digitisation of records—including packing physical records for scanning, verifying scanned documents, uploading to the eRegistry, and archiving physical copies.

Ensure the readiness of facilities (e.g., the solemnisation room) prior to operations.

Requirements:

Strong passion for frontline customer service and public assistance.

Highly meticulous with a strong attention to detail for document verification and data digitisation.

Excellent communication and interpersonal skills.

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, veteran status, disability, or any other protected class.