Associate Director, KAM & BD, Distribution, Pharma/OTC …, Singapore

Lead the regional strategy and execution for Key Account Management and Business Development in Pharma/OTC distribution. Drive sustainable revenue growth and market expansion by establishing and nurturing long‑term, high‑value partnerships with key clients. Provide strategic leadership to the KAM & BD team, ensuring alignment with organizational objectives, identifying new business opportunities, and shaping innovative solutions to meet evolving market needs.

Business metrics: EBIT, Net Sales, BD Hunting & Execution

• Drive regional revenue growth and profitability by leading Key Account Management and Business Development strategies for Pharma/OTC clients in Healthcare Distribution.
• Ensure achievement of regional BD targets, focusing on both client retention and strategic expansion.

Key Account Management:

• Serve as the regional lead and strategic partner for top Pharma/OTC clients, building executive‑level relationships and ensuring long‑term value creation.
• Oversee preparation and management of Quarterly Business Reviews, including KPIs, contract alignment, reporting automation, sustainability initiatives, and other client‑specific strategic projects.
• Resolve escalated client operational or strategic issues, coordinating effectively with local Client Management, Supply Chain, and other functional teams.
• Identify and drive regional market expansion, upselling, and cross‑selling opportunities with existing clients.
• Lead high‑impact contract negotiations, renewals, and RFP exercises across multiple countries, ensuring alignment with regional strategy and compliance standards.

Business Development:

• Define, lead, and execute regional BD strategy for Pharma/OTC Distribution to achieve both short‑term targets and long‑term growth objectives.
• Oversee market intelligence, competitor analysis, and evaluation of new business opportunities, providing strategic recommendations to senior leadership.
• Lead complex multi‑country RFP processes, including strategic approach definition, proposal alignment, negotiation, and contract closure.
• Autonomously drive end‑to‑end BD deals, from lead identification to contract execution.

• Build and maintain strong cross‑functional partnerships with country teams, BD, Client Management, Supply Chain, and other stakeholders to ensure seamless execution and client satisfaction.
• Lead initiatives to improve operational processes for BD/KAM activities and participate in regional continuous improvement projects.
• Set the strategic direction for BD/KAM in Pharma Distribution across countries, ensuring alignment with regional objectives.
• Standardize BD/KAM processes and best practices, fostering knowledge sharing and capability building across the region.
• Escalate critical client issues or risks to leadership in a timely manner and drive resolution at a strategic level.

• Deep understanding of the Pharma/OTC distribution environment across Asia, including market dynamics, regulatory landscape, and competitive trends.
• Proven experience in commercial operations, key account management, business development, and/or supply chain management within Pharma/OTC.
• Strong strategic thinking, influencing, and negotiation skills at senior leadership and executive levels.
• Exceptional stakeholder management skills, able to build trust and credibility with internal and external senior leaders.
• Excellent communication and presentation skills, capable of engaging effectively in multicultural and multi‑country environments.
• Proactive, results‑oriented, and able to drive initiatives to completion independently, while motivating teams to achieve goals.
• Strong analytical and data‑driven decision‑making skills, with the ability to translate insights into actionable business strategies.
• Proficiency in standard office tools (Excel, Word, PowerPoint) and familiarity with reporting/analytics tools to support regional business insights.
• Degree or equivalent, MBA is an advantage.
• Minimum 12–15 years of relevant experience in Pharma/OTC distribution, business development, or key account management, including experience at country and regional levels.
• At least 5–7 years in managerial or leadership roles, with a proven track record of leading teams and driving business results across multiple markets.
• Experience managing multi‑country client portfolios, large‑scale projects, and strategic initiatives is highly desirable.
• Demonstrated ability to operate in cross‑cultural environments and collaborate effectively with senior stakeholders regionally and globally.