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Lead Technical Services Manager (Security and CCTV) - SS10, Singapore

Lead Technical Services Manager (Security and CCTV) - SS10, Singapore
Description
Lead Technical Manager
  • Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
  • Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
  • Salary Range: basic up to $7000; transport 750 (car) or 400 (motorbike) or by reimbursement basis; HP by reimbursement basis
Job Summary
  • The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.
Job Responsibilities
  • Oversee the whole process of service cum maintenance workflow.
  • Front line contact with client representatives on all service/maintenance related issues.
  • Lead a team of service team members.
  • Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
  • Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
  • Manage day-to-day client interactions and expectations for optimal results
  • Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
  • Possess a knowledge base of each client's business, organization and objectives.
  • Be responsible for operationally managing multiple aspects of the team.
  • Must be a team player.
  • Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
  • Perform a wide variety of technical and non-technical tasks.
  • Enhance current documentation of all infrastructure components and operation processes.
  • Track and identify the new opportunities to improve our methodology and training offerings.
  • Build technical relationship with prospects or existing/new customers.
  • Sets targets, implements guidelines, and assists with any issues the team member may have.
  • Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
  • Handle customer complains.
  • Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
  • All other duties as assigned by management.
Job Requirements
  • Minimum 6 years related experience
  • Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
  • Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage
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Highlights
  • Company name
    the supreme hr advisory pte. ltd.
  • Job position
    Lead Technical Services Manager (Security and CCTV) - SS10
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