Senior Business Analyst, Operational Excellence, Singapore

Job Req Number: 111848

Time Type: Full Time

• Support Operations teams in interpreting KPI logic, definitions, and performance drivers.
• Monitor KPI trends, identify performance shortfalls, and support root cause analysis.
• Work with cross-functional teams to drive corrective actions and improvement plans.
• Provide insights and recommendations that help operations sustain KPI performance.

• Identify opportunities to digitalize or automate operational processes.
• Design, develop, and prototype digital solutions using low-code tools, automation platforms, or programming languages.
• Collaborate with IT, Quality, Operations, and Corporate teams to ensure compliance with governance standards.
• Lead solution testing, deployment, user training, and change management.
• Track post implementation performance and refine solutions as needed.

• Conduct process mapping, workflow analysis, and data studies to identify inefficiencies.
• Propose practical and innovative solutions to streamline processes, reduce waste, and eliminate manual work.
• Lead or support project implementation, ensuring solutions are embedded and sustained.

• Advanced proficiency in Microsoft Office (Excel, PowerPoint, PowerApps, VBA).
• Hands‑on experience with analytical and programming tools such as Python or R.
• Strong capability in developing and using dashboards (e.g., Power BI) to generate insights and drive improvement.
• Good understanding of automation and digital technologies (e.g., RPA, Power Automate, Machine Learning concepts).
• Solid knowledge of Lean Six Sigma methodologies, process mapping, and value stream mapping.
• Strong communication and presentation skills to engage stakeholders at different levels.
• Creative, structured problem‑solving skills with ability to propose practical and innovative solutions.
• Proactive in contributing ideas, sharing best practices, and driving team performance.

We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.