Sr Consultant International Relocation (Korean-Speaking), Singapore

1.3571 103.82
Singapore
Posted: yesterday
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Description

Responsibilities

Provides single point of accountability for all phases of international relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to assignee and his/her family.
Deliver Cartus’ core products and services (consulting, cross cultural, language, moving services, etc.) to assign customers according to prescribed Cartus’ standards.
Demonstrate knowledge of Cartus’ products and services in all interactions with clients and customers.
Compile data and/or coordinate the compilation of data from internal Cartus departments to ensure the accuracy and timeliness of client reporting.
Maintain and enhance relationships with Cartus’ internal departments and external suppliers/partners in regard to meeting and exceeding clients’ needs.
Providing performance feedback, coaching, mentoring and training. Identify individual and team training needs and serve as team coach and mentor, draw on team and external resources to drive team results.
Monitor team caseloads for productivity and make recommendations/take action regarding resource allocation.
Model, for client and team, exceptional service; drive top block results through continuous attention to service standards, identifying delivery gaps, etc.
Recognize cross-selling opportunities of Cartus’ products and services to assign clients to generate increased revenue.
Recommend enhancement to client policy; promote Cartus and partnership services to generate increased revenue.
Coordinate special projects including client presentation, client/supplier training, etc.; present and deliver special projects including client presentations, training, etc.
Any other duties as assigned by the Management.

Critical Dimensions

Strong verbal and written communication skills
Demonstrated interpersonal skills
Exceptional customer service skills
Ability to multitask; strong time and management skills
Team Player
Cultural sensitivity
Innovative, creative problem solver
Leadership skills
Systems proficiency

Education & Experience Requirements

Bachelor’s degree or equivalent work experience required
4-7 years’ related business experience in the customer service, call centre, relocation, destination services, immigration, moving services, real estate, accounting firms-HR outsourcing (expatriates’ payroll), hospitality (hotel concierge, airlines) or international industry.
Demonstrated (formal/informal) team leadership skills.
Superior communication skills needed, and account and/or people management experience preferred.
Excellent spoken & written English and Korean language (required to communicate with Korean clients & assignees).

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Highlights

Company name

Anywhere Real Estate Inc.
Job position

Sr Consultant International Relocation (Korean-Speaking)

Ad ID:

8816756137
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