Senior Specialist, Product Manager, Claims Product Suite, Singapore

Amplify Health is seeking an experienced Product Manager to drive the end-to-end lifecycle of our claims product suite. The role focuses on technology, healthcare, and innovation to improve patient outcomes and transform healthcare delivery across Asia.

• Develop product strategy & vision, own a market‑backed strategy and multi‑year roadmap aligned to customer outcomes and business objectives.
• Define target problems, personas, JTBDs, and success metrics for payers, providers, employers, and members.
• Drive data‑informed prioritisation using frameworks such as WSJF or RICE.
• Make explicit trade‑offs balancing customer value, technical complexity, regulatory risk, and commercial impact.
• Run structured discovery (customer interviews, prototype tests, betas, VOC programs) and instrument products with dashboards/analytics.
• Champion API‑first design for B2B scalability and enhanced integration experience through use‑case interfaces, SDKs, and implementation guides.
• Partner with architecture/engineering to deliver API first, cloud‑agnostic services and HL7 FHIR/SMART on FHIR integrations, and support bulk or near‑real‑time workflows.
• Embed privacy by design; align to PDPA in Singapore and analogous regulations in other markets.
• Collaborate with InfoSec to implement ISO/IEC 27001 controls and pursue HITRUST assurance where appropriate.
• Run Agile delivery with crisp backlog management, well‑formed PRDs/Epics/Stories, and definition of done that includes security, privacy, performance, and observability.
• Drive experimentation and A/B testing; ensure robust post‑launch monitoring and incident response playbooks for mission‑critical B2B integrations.
• Partner with Sales, Customer Success, and Operations on packaging, pricing, launch readiness, and product enablement playbooks with minimal adjustments across customer segments and countries.
• Own success metrics: time to value, logo/market expansion, renewal/retention, and measured clinical/financial outcomes per solution.

• Bachelor’s degree or higher in Business, Computer Science, Engineering, or a related field.
• Over 7 years of B2B product management experience with full ownership across the product lifecycle.
• Strong ability to articulate value hypotheses, develop business cases, and build ROI and value‑realisation frameworks.
• Proven end‑to‑end ownership spanning problem discovery, solution definition, go‑to‑market execution, scaling, and post‑launch value delivery.
• Demonstrated success leading delivery of complex, cross‑functional products within agile development environments.
• Solid understanding of interoperability standards, including OpenAPI and FHIR, with hands‑on awareness of SMART on FHIR app enablement, OAuth 2.0/OIDC security models, and app launch patterns.
• Working knowledge of data privacy and security requirements, including PDPA obligations and ISO 27001 controls.
• Exposure to AI/ML‑enabled products and familiarity with governance, risk, and policy considerations.
• Strong prioritisation and value‑driven decision‑making skills, leveraging frameworks such as WSJF and RICE, defining KPIs and OKRs, and utilising product analytics.
• Experience navigating healthcare regulatory and compliance requirements across multiple APAC markets.

• Prior experience in a B2B SaaS environment.
• Experience integrating with payer/provider systems using FHIR APIs (R4/R5) and familiarity with SMART App Launch and Backend Services patterns.

• Technical expertise with agile methodologies, data analytics, cloud platforms, and API‑driven architectures.
• Customer‑obsessed and outcome‑driven; champion user‑centric and API‑consumer‑centric design.
• Strategic architect capable of translating business vision into scalable product architecture.
• Data‑driven decisiveness applying experimentation and evidence‑based insights.
• Unifier and cross‑functional influencer building strong relationships across teams.
• Coach and talent multiplier, empowering team members and nurturing growth.
• Resilient operator, thriving in ambiguity and fast‑paced environments.
• Insatiable curiosity, exploring emerging technologies and industry trends.