Application Support Specialist (Banking), Singapore

Description

Responsibilities

Provide L2/L3 application support for critical enterprise platforms.
Manage incidents, service requests, and production issues within SLA timelines.
Perform troubleshooting, root cause analysis, and coordinate resolutions with internal teams/vendors.
Monitor application health, execute daily checks, and support production stability.
Handle production deployments, data fixes, and operational support activities.
Communicate incidents and technical issues clearly to business and operations stakeholders.
Drive automation, process improvements, and knowledge documentation.
Support release activities, disaster recovery exercises, and major production events.

Required Skills & Experience

4+ years of experience in Application/Production Support.
Strong troubleshooting and analytical skills.
Hands-on experience with SQL, Unix/Linux, Microservices, and CI/CD tools.
Exposure to monitoring and automation tools.
Ability to manage incidents in high-pressure environments.
Strong communication skills with the ability to simplify technical concepts for business users.
Experience supporting financial or transactional systems is an advantage.

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Highlights

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