Call centre officer, Singapore

Location singapore Changi business park or Jurong.

Freshers can also apply

As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include:

• Meeting KPIs without compromising service quality.
• Ensuring accuracy and compliance in handling customer requests.
• Cross-selling the Bank’s products and services.
• Migrating customers to the Bank’s digital platform.
• Adhering to professional standards of behaviour and conduct.
• Flexibility in work deployment to meet business needs.
• Supporting Operations in resolving customer follow-ups and transactional requests.
• Creating positive discussions in the social media community to support the brand.

• Diploma
• Min Higher NITEC with relevant Banking CCTR experience of >=1 year can be considered as well
• Important: As the role will require candidate to work shift