Cloud & Endpoint IT Support Specialist, Singapore

Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

WeareseekingahighlymotivatedITSupport&TechSpecialisttojoinourteamandplayakeyroleinsupportingourcloudenvironmentsanduserdevices.Thispositioncombinestechnicalexpertiseincloudadministrationandsystemadministrationwithexcellentcommunicationanddocumentationskills.

• Providedailytechnicalsupporttoadverseuserbase,fosteringpositiveandclearcommunicationtoeffectivelyaddresstheirneeds.
• Utilizeexceptionalproblem‑solvingskillsandindependenttroubleshootingtechniquestoresolveuserissuesefficiently,minimizingunnecessaryescalation.
• MonitorandensureoptimalperformanceofallITsystems,upholdingagreed-uponservicelevelsandqualitystandards.
• ManagepatchinghardwareandsoftwaredeploymentsuchasMicrosoftIntune,ensuringcomplianceandsecurityofendpoints.
• Activelyparticipateinsafeguardingnetworkandcomputersystemsbyadheringtosecurityprotocolsandbestpractices.
• OfferonboardingandguidancetousersonnewsoftwareandITequipment,promotingseamlesstechnologyadoptionwithintheorganization.
• BepreparedtoundertakeadditionalIT-relatedtasksasassigned,demonstratingaproactiveandadaptableapproach.

• Minimum2yearsofrelevantworkingexperienceinIT/TechSupportorrelatedroles
• Requirehands‑onexperiencewithWindowsandmacOSoperatingsystems
• Experiencewithticketingsystemsandincidentmanagement
• ExperiencewithMobileDeviceManagement(MDM)solutions,particularlyMicrosoftIntunewillbeadvantageous
• UnderstandingandpracticalexperiencewithISO27001willbeadvantageous
• FamiliaritywithcloudcomputingplatformssuchasAWS,GoogleCloudPlatform,orMicrosoftAzureisanadvantage
• ITILcertificationorequivalentITservicemanagementknowledgewillbeadvantageous
• Exceptionaldocumentationskillsandattentiontodetail
• Positiveattitudeandabilitytomaintaincomposureinchallengingsituations
• Strongproblem-solvingmindsetwitheagernesstolearn
• Collaborativeteamplayerwhothrivesincross‑functionalenvironments
• Self‑motivatedwithabilitytoworkindependentlywhenneeded

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.

We see the diversity of our team as a strategic advantage, and we work actively to maintain it.