Sales Executive (Freight Forwarding), Singapore

Job Description:

• Fully in charge of all assigned MLO/NVOCC account for their requirements on all trade lanes and basic follow up calls.
• Actively participate in the end-to-end sales process involving proposal/quotation/BAF notice/Rate Negotiation/Closing spot Ad hoc rates
• Ensure dead freight contracts are running well and in case of any assistance ensure regular calls are done to the concerned client for dead freight arrangement.
• Ensure and achieve the sales target set for various trade/service corridors. Oversee agency performance.
• Ensure customer service satisfaction and good client relationship through regular calls and customers meetings. Handle customer complaints and provide corrective actions promptly.
• Identify customers needs, opportunities and key buying factors to provide tailor made solutions.
• Attend to customers queries on product and service on daily basis.
• Source and develop client referrals.
• Work closely with cross functions and relay important information
• Monitor competition, market conditions and product development through close dialogue/engagement with agents/customers, to consider the appropriate actions.
• Contributing to the development of marketing strategies.
• Develop and maintain a customer database with sales activity record.

Requirements

• At least a Diploma or equivalent
• Ability to problem solve and provide solutions
• Excellent oral and written communication skills
• Strong project and time management skills
• Minimum 1-2 years experience in freight shipping or forwarding industry