Customer Service Lead & Operations Coordinator, Singapore

Key Responsibilities:

• Lead and manage the customer service team to ensure smooth daily operations.

• Liaise with internal departments to process customer order requests accurately and efficiently.

• Actively engage with customers to resolve feedback and ensure a high level of satisfaction.

• Coordinate with customers on cargo, inventory matters, and related administrative duties.

• Maintain accurate records of shipping, tracking, and inventory movement.

• Develop, maintain, and submit reports on a regular or ad-hoc basis.

• Handle customer inquiries and requests promptly to ensure satisfaction and retention.

• Perform monthly billing and address customer billing-related queries.

• Prepare and present KPI reports to management.