Senior / Product Manager, Data Analytics (SC), Singapore

A product manager to manage an analytics and AI system for Singapore Customs.

As a Product Manager at GovTech, you will play a pivotal role in transforming government services through data-driven insights. You will bridge the gap between business needs and technical solutions, leveraging data analytics to identify opportunities for improvement, optimize processes, and enhance decision-making across various government initiatives.

• Collaborate with various government agencies and stakeholders to understand their business processes, challenges, and data requirements.
• Translate complex business problems into clear, actionable data analytics requirements and user stories.
• Perform in-depth data analysis using various analytical tools and techniques to identify trends, patterns, and insights from large datasets.
• Develop and implement data visualisation dashboards and reports to communicate key findings and recommendations to both technical and non-technical audiences.
• Evaluate the effectiveness of digital services and initiatives using data-driven metrics and provide recommendations for optimisation.
• Work closely with data engineers, data scientists, and developers to ensure the successful implementation of data solutions.
• Conduct stakeholder interviews, workshops, and user acceptance testing (UAT) to validate solutions and ensure they meet business needs.
• Stay abreast of industry best practices in data analytics, business intelligence, and digital government.
• Contribute to the continuous improvement of GovTech's data analytics capabilities and frameworks.

• Bachelor's degree in Information Systems, Computer Science, Business Analytics, Statistics, Economics, or a related quantitative field.
• Minimum of 3 years of experience as a Product Manager, with a strong focus on data analytics projects.
• Proficiency in data manipulation and analysis tools (e.g., SQL, Python, R).
• Experience with data visualisation tools (e.g., Tableau, Power BI, QlikView).
• Strong understanding of data warehousing concepts, ETL processes, and data modelling.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Proven ability to work independently and collaboratively in a fast-paced environment.
• Experience in the public sector or with government digital services projects is a plus.
• Familiarity with agile methodologies is advantageous.

As a product manager, you will also have to plan and manage product budget, schedule, backlogs, vendors and stakeholders.

• Overall in charge of the product development.
• Writing paper for funding.
• Drafting contract documents, calling tenders when required and conducting tender evaluation with a group of appointed working group.
• Overall in charge of managing security implementation and ensuring governance in compliance with the government and the agency's security policies and guidelines.
• Overall in charge of any audits conducted on the product that include the ICT implementation and security controls, funding and procurement aspect.
• Organising meetings.
• Manage contracts and contractors.
• Scan market for latest technology to scale the product.
• Liaise with product vendors/principals including inviting suitable product vendors to demonstrate and present their product to product owners and stakeholders, plan adoption of the product after obtaining endorsement from stakeholders.
• Work with a team of data engineers, software engineer and data analysts to ensure product implementation and scaling.
• Manage budget and schedule to meet the target.