Account Partner Director - Public Sector, Singapore

Customer Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Ambition meets action, tech meets trust, and innovation isn’t a buzzword – it’s a way of life. The world of work is changing and we look for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at heart.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive‑level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology, and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the platform.

We are currently seeking an Account Partner Director to join our growing Professional Services sales team within the Customer Success Group (CSG). Our Account Partners act as trusted advisors, providing execution excellence, demonstrating intimate knowledge of customers’ businesses, and defining a roadmap toward success. Their primary goal is to help customers generate significant business value from their Salesforce investment.

As a critical member of the Go To Market (GTM) and Professional Services team, you are responsible for building relationships with our license sales and extended functional teams (product, success managers, creative teams, legal, delivery, and more) to evaluate, strategically counsel our internal teams and customers on programs to complete their vision and goals. You will be the deal originator, strategist, and execution quarterback, supported by our delivery organization.

• Drive thoughtful, strategic, enterprise‑level strategy for our most ambitious customers
• Facilitate qualification, deal cycle participation, account reviews, and value assessments
• Accountable for bookings, revenue, margin, CSAT, and value delivered
• Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach, and Salesforce methodology
• Act as a trusted advisor to accelerate value and improve customer outcomes
• Pilot awareness within a micro‑vertical to develop repeatable motions
• Serve as a key SME, leader, and services consultant to our sales teams
• Serve as the liaison between internal and external teams

• 5+ years of experience owning or leading a book‑of‑business
• 10+ years of experience working within a consulting landscape, preferably partnering with Singapore public sector organizations
• Experience selling professional services related to digital transformation
• Experience driving a strategic motion, including value propositions, execution planning, teaming, and outcomes‑based engagements
• Capable of building assets from scratch, including marketing, sales, and strategy solutions
• Experience with global procurement leads to settle pricing and deal strategy
• Skilled in maneuvering and working with the C‑Suite during a strategy cycle
• Background in delivering critical initiatives and/or programs for a firm‑based model or product company
• Degree or equivalent confirmed experience required; experience will be evaluated based on core proficiencies (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience)

Note: This role is Office‑Flexible, with the expectation that you will work in‑person from a Salesforce office three days per week.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.