Senior Executive / (Senior) Assistant Manager, Nursing …, Singapore

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond providing tertiary medical care; we are a hub of knowledge and innovation, attracting healthcare professionals passionate about pushing boundaries and making significant contributions to the field.

The job holder provides comprehensive administrative support and coordination for patient service associate management, recognition programs and nursing operations within the hospital. They are responsible for managing various portfolios related to patient service associates, nursing awards, and educational operations that support the growth and recognition of nursing & ancillary staff.

• PSA Role Redesign Initiatives: Support PSA role redesign initiatives, collaborating with stakeholders to enhance and expand PSA responsibilities in line with evolving healthcare needs.
• Career Progression Planning: Facilitate career progression planning for PSAs, including developing career ladders and identifying growth opportunities within the organization.
• Training & Development Coordination: Coordinate training & development programs and enhance PSA competencies through regular meetings and targeted training sessions.
• Inpatient SA Manpower Operations: Oversee Inpatient SA Manpower Operations, including recruitment, retention, and special manpower requirements. Prepare and support Service Team Leads in managing PSAs and assisting nursing teams with value‑adding tasks.
• Operational Workflow Standardization: Standardize operational workflows across departments and provide support for system‑related issues, including troubleshooting and problem‑solving for urgent matters.
• PSA Day Committee Participation: Participate in the annual PSA Day committee, coordinate PSA Day Awards, and represent the department in cross‑functional project teams.
• National‑Level Project Engagement: Engage in national‑level, cross‑cluster, and cross‑institutional projects (e.g., National Billing System, NGEMR); contribute to workflow design/redesign and system enhancement planning; support projects go‑live activities and change management initiatives; act as a liaison between PSA team and project groups to ensure effective communication and implementation of new processes and systems; gather and incorporate feedback for continuous improvement of national‑level systems; stay informed about healthcare information system developments and their impact on PSA roles.
• Nursing Awards – End‑to‑End Awards Process Management: Manage the end‑to‑end process for various nursing awards, including MOH Merit Award, Humanity Award, Nightingale Award, Tan Chin Tuan Award, President’s Award for Nurses, and National Day Award (Efficiency Award and Commendation Award). Coordinate nomination processes, compile and review submissions, liaise with relevant departments and external bodies, and organise award ceremonies and recognition events.
• Educational Operations – Training Facilities Management: Oversee the management of Nursing Education training facilities and equipment, including operational issues, maintenance, purchasing, and replacement; support day‑to‑day education operations in nursing administration; ensure optimal functionality and availability of training resources and IT systems for nursing education.
• Additional Nursing Administration Support: Support other nursing administration and/or education initiatives as required; assist in the organization of nursing‑related events and workshops; contribute to the development and improvement of administrative processes within the department; undertake any other tasks assigned by the Section Heads, Deputy Director of Nursing and Chief Nurse.

• Bachelor’s degree in business administration, arts and social sciences, or equivalent.
• Strong proficiency in MS Office suite and aptitude for learning new software applications.
• Keen interest in healthcare operations and willingness to quickly adapt to the hospital environment.
• Demonstrated ability to thrive in dynamic, fast‑paced work environments.
• Strong organisational and project coordination skills, with ability to multi‑task while managing multiple competing priorities, tracking deliverables, and ensuring follow‑through to completion within stipulated timelines in a fast‑paced healthcare setting.
• High level of accountability with strong follow‑through, ensuring tasks are executed accurately and completed on time.
• Excellent communication and interpersonal skills, with the ability to interact effectively with staff at all levels, both verbally and in writing.
• Demonstrated ability to work both independently and collaboratively, supporting leadership initiatives and contributing effectively to team efforts.
• Strong problem‑solving and analytical skills, coupled with adaptability and openness to change.
• Proactive approach to process improvements and willingness to support change management initiatives.