Patient Service Co-ordinator (Care Navigator), Bukit Batok

We are looking for a dynamic individual to join the team as a Patient Service Co-ordinator (Care Navigator).
You will have the opportunity to help make a direct impact on our clients (our patients, their families, and partner healthcare organizations) by navigating the resources that are available in Jaga-Me (a subsidiary of Alliance Healthcare Group) As a Patient Service Co-ordinator(Care Navigator) , you will: Be the first touchpoint for Jaga-Me's customers managing queries from clients with professionalism and empathy Co-ordinating the schedules of nurses for cases assigned by the relevant stakeholders like hospitals or direct clients Understand patient's needs and provide an accurate care plans and suggestions on Jaga-Me's services while conveying our value proposition to clients Keep records of customer interactions, transactions, feedback or complaints Acknowledge and resolve customer complaints via phone, email or social media Identify improvements to the quality of the customer's overall experience with Jaga-Me Maintain service quality by establishing and enforcing organisation standards Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent Requirements: The ideal candidate is someone who has high energy, is self-motivated and adaptable in a dynamic environment Beyond people skills, the ideal candidate must possess great communication skills and a positive, empathetic attitude at all times Proactive approach in serving clients and ability to honour deadlines - ensure all tickets or clients' queries are resolved well within the deadline Able to multitask and toggle between different platforms or IT systems Proficiency in English and a second language is preferred Able to commit to a 5 days rostered workweek, which will include weekends. Prior healthcare experience is a plus Only shortlisted candidates will be notified