Guest Relations Manager, Geylang

Role Overview
The Guest Relations Manager is the heart of the guest experience. This role is responsible for creating meaningful, memorable moments for every guest - from first contact to farewell. You will oversee front-of-house guest engagement, manage VIP relations, drive loyalty initiatives, and ensure service excellence aligns with our wine and music identity. You are polished, emotionally intelligent, service-driven, and deeply passionate about hospitality, wine culture, and curated experiences. Key Responsibilities
Guest Experience & Service Excellence
Lead and elevate the overall guest journey from reservation to departure
Personally welcome VIPs, regulars, and special event guests
Anticipate guest needs and resolve concerns with professionalism and discretion
Maintain a strong presence on the floor during peak hours
Ensure service standards reflect the brand's premium positioning
Reservations & VIP Management
Oversee reservation systems and table allocation strategy
Manage VIP databases and guest profiles
Build strong relationships with repeat clientele and corporate partners
Coordinate special requests, celebrations, and bespoke experiences
Wine & Music Experience Integration
Collaborate with the Sommelier and Music Curator to align guest experiences with wine features and music programming
Promote wine tastings, pairing events, and music nights to key guests
Educate team members on storytelling around wine labels and featured artists
Team Leadership
Train front-of-house staff on hospitality standards and guest engagement
Lead by example in warmth, attentiveness, and brand representation
Conduct pre-service briefings focused on guest notes and VIP arrivals
Foster a culture of service excellence and accountability
Brand Representation & Community Building
Act as an ambassador for Temper within Singapore's dining and nightlife community
Engage with guests on social media touchpoints and feedback platforms
Support marketing initiatives and guest engagement campaigns
Build strategic partnerships with lifestyle brands and corporate networks
Requirements
Minimum 3-5 years of experience in luxury hospitality, premium dining, or lounge environments
Strong understanding of wine culture WSET certification is an advantage
Excellent interpersonal and communication skills
Highly organized with strong attention to detail
Confident handling high-profile and VIP clientele
Ability to thrive in a fast-paced evening and weekend environment
Passion for music, ambience curation, and experiential hospitality
Ideal Candidate Profile
Naturally charismatic and service-oriented
Emotionally intuitive and solution-focused
Polished, well-presented, and articulate
Deep appreciation for wine, music, and curated lifestyle experiences
Strong network within Singapore's dining or lifestyle scene (preferred)
What We Offer
Competitive salary package
Exposure to curated music and wine events
Career growth within a dynamic and evolving hospitality concept