Service Engineer, Kallang

The Opportunity: We're hiring a Service Engineer to join Roche Diagnostics in Singapore. In this role, you'll support our diagnostic business across Core Lab, Molecular Lab and Pathology Lab, ensuring our instruments are installed, maintained, and performing at their best across customer sites - enabling reliable and timely patient care. As the Service Engineer, you are responsible for: . Perform installation, preventive maintenance, and troubleshooting of diagnostic instruments . Diagnose and resolve technical issues efficiently to minimise system downtime . Provide timely, professional, and customer-focused field service support . Build strong relationships with customers by understanding their needs and ensuring a positive service experience . Work closely with healthcare professionals to ensure high system uptime and reliability . Deliver high-quality after-sales service and proactively identify opportunities to improve customer satisfaction Who You Are: Diploma or higher in Electronics, Mechatronics, or related field is preferred.
At least 2 years of experience in field service / technical support is preferred
Experience with clinical or laboratory instruments is a plus
Strong analytical and problem-solving skills with the ability to troubleshoot independently in the field
Good communication skills and a customer-centric mindset
Willingness to travel within Singapore, with flexibility to support after office hours and occasional weekends as part of field service responsibilities due to the job nature.
This role requires a rotational standby basis due to the job nature.